At Safetech Antivirus, we strive to provide our customers with clear and fair refund terms. This Refund Policy outlines the conditions under which refunds may be issued, ensuring you understand your rights and responsibilities.
1. Non-Refundable:
Charges for activation or installation fees paid upfront are typically non-refundable once the service has been installed and activated.
1. Refund for Equipment:
Refunds are applicable only if a service package is not activated, and any physical device is not installed or is returned in good condition within a specific time frame (usually 14 to 30 days).
2. Restocking Fees:
A restocking fee may apply, which can reduce the refund amount.
3. Return Shipping Costs:
Customers are generally responsible for paying for the return shipping of the equipment.
1. Limited-Time Refund Period:
We offer a limited-time trial period (7 to 30 days) during which you can cancel the service and receive a refund for any upfront payments, excluding non-refundable installation fees.
2. Service Refund:
If you cancel within the trial period, you may be eligible for a full or partial refund of any subscription fees paid in advance.
1. Unused Service:
If you cancel after the trial period but before the end of your billing cycle, Safetech Antivirus may offer pro-rated refunds for unused services. However, this is not universal and depends on the contract.
2. No Refund for Early Cancellation:
Some subscription plans do not offer refunds once a service has been activated, regardless of whether the service was fully utilized.
1. Long-Term Contracts:
Safetech Antivirus operates on long-term contracts (1-2 years). If you cancel before the end of the contract term, you may be subject to early termination fees, which are typically non-refundable.
2. ETF Waivers:
In rare cases, early termination fees may be waived if you move to an area where the service is unavailable or if Safetech Antivirus consistently fails to meet service obligations.
1. Refund for Downtime:
In cases of prolonged service interruptions, outages, or significant performance issues, Safetech Antivirus may offer service credits or refunds. This requires reporting the issue and following our resolution process.
2. No Refund for Weather-Related Issues:
Services can be affected by weather conditions, and Safetech Antivirus does not offer refunds for temporary weather-related service disruptions.
1. No Refund for Prepaid Services:
If you've paid upfront for an annual or multi-month plan, Safetech Antivirus may not offer refunds for any unused portion if you cancel the service early.
1. Non-Refundable Content:
Any additional digital content or services offered through Safetech Antivirus (e.g., premium features) are generally non-refundable once accessed or purchased.
1. Third-Party Agreements:
If applicable, you may be bound by the specific terms of any third-party providers, which may differ from Safetech Antivirus’s direct policies.
1. Document Everything:
Keep a copy of your bill, equipment return receipts, service cancellation confirmations, and communication with Safetech Antivirus to ensure a smooth refund process if applicable. Always review the specific refund policy, as terms may differ among plans.
Note: Please read the contract carefully before signing to understand the specific refund and cancellation terms.
